Terms and Conditions

Welcome to Artobuss! These Terms and Conditions outline the rules and regulations for using our website and purchasing our handmade resin products, including keychains, coasters, bookmarks, photo frames, and more. By accessing or using the Company’s services, you agree to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use our website.

1. General Information

This website is owned and operated by Artobuss. By using this website, you confirm that you are at least 18 years old or have parental or guardian consent to use the website.

2. Products and Orders

All products available on this website are handmade resin items, such as jewellery, keychains, coasters, customised products and home decor items. The descriptions provided, including dimensions, materials, and photographs, are for informational purposes only. Due to the handcrafted nature of resin art, there may be minor variations in color, texture, and size. Customization requests must be submitted through the website’s designated form and are subject to feasibility. Orders can be placed via the website, and it is the customer’s responsibility to provide accurate and complete details. The company reserves the right to accept, modify, or cancel any order at its sole discretion.

3. Pricing and Payment

The prices of products are displayed in Canadian currency and include applicable taxes unless otherwise stated. Prices for products and services may change at any time without prior notice. The company also reserves the right to modify or discontinue any service or product offering without notice and shall not be held liable for such changes or discontinuation.

4. Shipping and Delivery

Orders are processed within 7-10 days of confirmation, although custom or commissioned orders may take longer. Delivery times vary depending on the location, and we are not responsible for delays caused by third-party shipping carriers. Customers are required to provide accurate shipping details. Any additional fees resulting from incorrect or incomplete addresses will be the customer’s responsibility. Once the product is delivered to the provided address, the risk of loss or damage transfers to the customer. Customers are advised to inspect received products promptly and notify the company of any issues, such as damage or defects, within 5 days timeframe.

5. Returns and Refunds

Customers must notify the company of damaged or defective products within 5 days of delivery to initiate a return or refund process. Custom or commissioned products are generally non-refundable unless they are defective. Refunds will be initiated within 7 days after the returned product has been inspected. Refund processing time might vary depending on the payment mode selected during the order placement.

6. Intellectual Property

All designs, images, and text on this website are the exclusive property of Artobuss and are protected under copyright laws. Purchasing a product does not grant the customer the right to reproduce, distribute, or alter any design without written consent from the company.

7. User Responsibilities

Customers must provide accurate information during the order process to ensure proper handling and delivery. Any attempt to engage in unlawful activities or compromise the functionality of the website is strictly prohibited.

8. Limitation of Liability

The company is not responsible for minor variations in handmade products, delays caused by third-party carriers, or issues resulting from improper use or handling by customers. The website may contain links to third-party websites, but the company is not liable for the content, policies, or practices of those external sites.

9. Privacy Policy

Your personal information is processed securely to handle orders and improve our services. For detailed information on how we handle your data, please refer to our Privacy Policy.

10. Changes to Terms and Conditions

The company reserves the right to update these Terms and Conditions at any time. It is the customer’s responsibility to check for updates periodically. Continued use of the website constitutes acceptance of the updated terms.

11. Contact Information

For inquiries or assistance, please contact us at [email protected]. Our team is happy to help with any questions or concerns regarding our products and services.